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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,805 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,805 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      2.0
      Jan 15, 2026

      It was while in college

      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Was able to work around my school schedule.

      Cons

      Pay was horrible. Some managers were fine and others were not.

      1.0
      Jan 14, 2026

      Awful.

      Petcare specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Animals Discount Decent hours Okay pay

      Cons

      I went to a mental health place after a suicide attempt, and was put on FMLA leave. After I was finished with the mental health treatment, I was requested to get a doctor's note to return to work, and note any of my new accommodations. I have less function in my knees and legs now, and so my doctor wrote that I would need to be able to take stretch breaks. After they saw that I newly got these issues with my legs, they are now refusing to let me come back to work, and are no longer responding to any of my messages.

      4.0
      Jan 13, 2026

      Management makes it a good place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have good management it’s a great place to work! I’ve worked with the same store leader for several years and they have helped me progress my career with the company. I’ve seen other store managers no they same, so it all depends who you work with!

      Cons

      Sometimes there’s lack of communication

      Viewing 178 - 180 of 10,805 Reviews
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      ReviewsPetSmart reviews

      Glassdoor has 11,068 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.