PetSmart reviews

3.1

37% would recommend to a friend

(10,784 total reviews)
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Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,784 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
May 26, 2026

Overall positive experience

Recommend
CEO approval
Business Outlook

Pros

- career advancement - opportunities to expand network - largely supportive - freedom to be creative to drive metrics - pays well

Cons

- last minute decision making from corporate makes it difficult to plan & execute at time - pays so well you get locked in because other retailers can't compete with wage

Viewing 19 - 21 of 10,784 Reviews

Glassdoor has 11,047 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.