PetSmart reviews

3.1

37% would recommend to a friend

(10,806 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Dec 5, 2025

Okay job

Recommend
CEO approval
Business Outlook

Pros

Nice co workers and everyone is willing To help

Cons

Over working pushing you to take more dogs and always changing the schedule without telling no one

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PetSmart Response
6mo
Thanks for sharing your experience at PetSmart. We’re glad to hear your team was supportive and helpful. We understand that scheduling consistency and manageable workloads are essential, and we continually strive to enhance communication and support for our salon associates. Your feedback helps us keep improving, we appreciate you taking the time.
4.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

- lots of pets that come through - most customers are nice - management team is great - coworkers are great

Cons

- training is subpar, you’re kinda just thrown in to it and expected to figure it out - there’s a mandatory reliance on management to deal with even simple problems but they aren’t always easily available

2.0
Dec 3, 2025
Recommend
CEO approval
Business Outlook

Pros

- Support from certain co workers - Tips

Cons

- Being pushed to take 6 dogs right after academy when you're not ready, resulting in extreme overwhelm and burnout. -Salon lead expecting all other groomers/bathers to do her work for her

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PetSmart Response
6mo
Thanks for sharing this. We’re glad you found support from some members of your team, and we’re sorry to hear about the workload and expectations you faced. We never want stylists—especially those newly out of the academy—to feel pushed beyond what’s safe or sustainable. Your feedback helps us reinforce better workload management and clearer expectations across salons. If you ever have concerns about animal care, our CareSmart line is available at 1-800-738-4693.
Viewing 220 - 222 of 10,806 Reviews

Glassdoor has 11,069 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.