Is PetSmart a good company to work for?

PetSmart has an overall rating of 3.1 out of 5, based on over 11,050 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 37% of employees would recommend working at PetSmart to a friend and 29% have a positive outlook for the business. The best reviews about PetSmart have been left by employees working as Intern , Groomer Apprentice and ALK .

Does PetSmart pay their employees well?

According to anonymously submitted Glassdoor reviews, PetSmart employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at PetSmart. This rating has been stable over the past 12 months.

How satisfied are employees working at PetSmart?

37% of PetSmart employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PetSmart 2.9 out of 5 for work life balance, 3.0 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at PetSmart?

Pet Care Associate (645) , Cashier (621) , Pet Care Specialist (398) , Dog Groomer (369) , Sales Associate (334) , Sales Associate/Cashier (328) , Dog Bather (270) , Pet Stylist (257) , Associate (215) , Store Manager (172) , Petcare Associate (166) , Customer Engagement Leader (139) , Store Leader (135) , Professional Bather (118) , Dog Trainer (112)

What are the pros of working at PetSmart according to real employee reviews?

"Great coworkers and fun working with animals" ((in 536 reviews)); "the people i work with everyday are great and that’s what it’s all about" ((in 449 reviews)); "Good benefits and 401k." ((in 384 reviews)); "Good work environment and people" ((in 145 reviews)); "Flexible Schedule and Fun environment" ((in 137 reviews))

What are the cons of working at PetSmart according to real employee reviews?

"Poor management and a heavy push on sales over wether or not the pet actually needed extra packages" ((in 962 reviews)); "Low pay and it seems like everyone at district and above are following very old business models." ((in 738 reviews)); "Some of the managers don't exactly start out warm and friendly to new employees." ((in 454 reviews)); "long hours and birds 3this is some stuf" ((in 240 reviews)); "No training for the associates and built off of such efficiency you cannot train or even spend time developing them." ((in 208 reviews))

What are employees saying about PetSmart layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PetSmart layoffs and their outlook for job security at PetSmart in 2026.

What are the top reviewed PetSmart locations?

Phoenix , Houston , Chicago , New York , Atlanta , Los Angeles , Austin , Charlotte , Dallas , San Diego , San Antonio , Las Vegas , Orlando , Tampa , Fort Worth , Denver , Miami , Tucson , Jacksonville , Columbus , Scottsdale , Raleigh , Cincinnati , Pittsburgh , Newnan , Virginia Beach , Memphis , Saint Louis , Indianapolis , Philadelphia

PetSmart reviews

3.1

37% would recommend to a friend

(10,787 total reviews)

Ken Hicks

25% approve of CEO

29% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Compensation and benefits

2.9

Work/Life balance

2.9

Career opportunities

2.6

Senior management

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

2.0

Jun 22, 2016

Store Leader

Store leader

Recommend

CEO approval

Business Outlook

Pros

Enjoy working with other Store Leaders, staff, and customers. Not many jobs out there that allow you to "play with the puppies" while working.

Cons

Very stressful position. Job is not for the faint of heart. New ownership has stripped away service hours, reduced bonus structure and put into place a highly competitive scorecard that pits stores against each other. Now stores no longer work together and hold ideas back from one another in order to gain a competitive edge against the group. PetSmart is highly successful at making money at the expense of its employees.

4.0

Oct 29, 2015

Store manager

Recommend

CEO approval

Business Outlook

Pros

Must be passionate about animals and their care. Closed on thanksgiving and Christmas, and close early on several other major holidays. Quarterly bonus eligible. Decent medical and dental. Nice vacation earned. Adoption events every weekend rescue countless pets.

Cons

As in ALL retail, expectations are extremely high. They tell you to work 45 hours a week but give you 60 hours worth of work. Scorecard is a little unfair. You are score highly on offered assistance, but most times you only have yourself and two other associates in a large store. District rankings are tough...all stores could be making goals, but someone is always going to be last in the district, and those stores are berated for their rankings (even if you're above plan).

4.0

May 5, 2015

The land of opportunity... and death

Bather

Recommend

CEO approval

Business Outlook

Pros

You can become anything at Petsmart. My friend started off as a janitor, became bather, groomer, operations manager and is on track for store manager working with Petsmart for four years. I was made from a part-time bather to a full-time groomer within 6 months of my hire date. It's super hard to get fired from here too. I make my own paycheck during the holidays and throughout the summer.

Cons

Whole messes of problems here. Corporate manages hours, not allowing enough people to work every day. This creates very stressful situations, one person can call in and screw up the schedule for a week. Turnover is pretty high because of people quitting. Even if you perform your job well, there is no guarantee of achieving a full-time status if the corporate approved number of positions are filled. This problem is compounded because 'approved' schedules are put up almost three weeks in advance. The management is often overstressed because they are behind in work so often.

Viewing 22 - 24 of 10,787 Reviews

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PetSmart

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Store Leader

Store manager

The land of opportunity... and death

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