PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
5.0
Oct 7, 2025

Great Place

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

15 Vacation Days, NonLimit to Sick Days

Cons

Around loud animals all day

4.0
Oct 7, 2025

Honest opinion

Recommend
CEO approval
Business Outlook

Pros

-culture -support -pay -benefits -inclusive

Cons

I feel like the only con was the changing of structure for “business needs” and combining positions for less pay in 2025.

2.0
Oct 7, 2025

Would not recommend

Recommend
CEO approval
Business Outlook

Pros

- Most co-workers are friendly - Working with animals

Cons

I was hired as a pet bather and was given a timeline that stayed consistent of when I would start in the salon; which was after a month of learning and working the floor. This timeline is reasonable, I don’t think there’s anything wrong with that. What was unreasonable was the fact that I worked there for four months and I was still primarily working the cash register. I asked a total of three times: the first time, a manager told me “whenever you’re ready,” and the second time I asked I was given a vague list of reasons as to why now wasn’t a “good time” and was told three more weeks (they haven’t even ordered my uniform at this point, nor had they started online training). The last time I asked, the manager I had asked responded with; “you want an update? I’ll give you an update! We’re cutting bather hours, so there’s no more room for you in the salon.” He then proceeded to take advantage of a customer asking for help to cut me off and walk away despite another manager standing directly next to him. I quit later that day. I had been nothing but patient and understanding. I was never rude, never pressured anybody for an answer. They obviously had no intention of allowing me to work the job I was hired for, as when I was doing my online training for first time associates, I was also given a bathers video to complete and a manager told me not to worry about it and skip it. This should’ve been a red flag. I had to drive a total of about 80 minutes per day, worked only part time hours, and $17 an hour— none of that was worth it. Might not be worth it for you either. If management was more open about it and I didn’t have to find the answers out on my own, then maybe I would be more understanding. It’s the fact they blatantly lied to me and refused to keep me updated that, in my opinion, makes them unprofessional and not a good work environment.

Viewing 292 - 294 of 10,808 Reviews

Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.