High level management highly separated from anything in the company unless it can be derived from an excel spreadsheet. Management is highly metric centered. Each manager lives in fear of the one above of numbers not falling in line to the point any anomaly is covered up or made an exception, all but erasing any visibility to problems with any actions in the company. This is a major problem within Philips as nothing ever gets fixed because all metrics are made to look uniform to a fault. Management no longer shows any trust in field decision making, all decisions must be approved or double approved which makes for very slow logistics in any area.. Philips only values opinions if they are in line with decisions that have already been made, any opposing opinions or constructive criticism is frowned upon and will not be tolerated. It will cause you problems to be that person, just fall in line. New draconian vacation policy this year encourages competition rather than cooperation between field employees. Field support structure has been changed which leaves you pretty much on your own, or to rely on your teammates. New work scheduling tool wants field employees to continually change shift schedules to cut OT time. You still have to work late hours you just will no longer receive overtime pay for it. IT and Company applications are a complete mess, suffer from regular outages and/or don't work or won't be fixed making daily work frustrating. IT support comes from India and is even more frustrating. Annual review does not reward hard work or going the extra mile, managers are given a fixed amount of money and it must be divided evenly along a bell curve average. Work as hard as you want it won't get you any bigger raise. Even Philips' reward points system is largely ignored. It is a good job if you enjoy working in the field but you won't be treated as a valuable employee, more as disposable. HR Department is completely of no help at all.
