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      PlanSource

      Engaged Employer

      PlanSource reviews

      3.5

      60% would recommend to a friend

      (389 total reviews)
      avatar

      Mike Morini

      56% approve of CEO

      57% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Work/Life balance

      3.6

      Compensation and benefits

      3.4

      Senior management

      3.4

      Career opportunities

      PlanSource has an employee rating of 3.5 out of 5 stars, based on 389 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PlanSource employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      389 reviews
      2.0
      Dec 28, 2019

      Good company, but implementation has a real issue with being understaffed

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company culture and my team was great.

      Cons

      Very heavy workload, practically no training and too understaffed.

      avatar
      PlanSource Response
      6y
      I am sorry to hear of your experience. Q4 is always our busiest season, so that is why we offer in-office massages, wellness programs, and providing food and snacks to help during the busy season. While I am glad you see how great our company culture is and how helpful and amazing our employees are, I am sorry that you did not feel the same. I hope you'll reach out to the HR teams in the future and let them know (even if just to vent) so we can help our valued employees in the future. We wish you the best of luck in your future endeavors, and thank you for all you did to support PlanSource.
      1.0
      Nov 4, 2019

      Very unorganizied

      Contact center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Salt Lake center was a great place to get food during lunch. There were so many places nearby to enjoy. The staff was really cool. I met a lot of great people that worked there. Also, the break room was filled with yogurts and good things to eat. They were flexible I started in one department and moved departments fairly easily. The software/technology of what they made was really cool! They had a lot of software developers that used ruby on rails to program. The software was relatively easy to configure! They did activities and brought in food a lot. Martine was the nicest secretary ever! They also reimbursed for bus passes or parking. They also had some great benefits working there.

      Cons

      In both departments that I worked there were problems with management. One department had just been reorganized but still had a lot of serious problems. They couldn't find a real director/manager because the system was so broken. The other department also had management problems. I thought my manager was inexperienced and we didn't get along. Also, they had been running low on staff so we didn't have a manager at certain points in time. This was hard to tell people on the phone that there wasn't a supervisor to take the call. When we brought this up to management they would say, "Don't tell the customer there isn't a manager but resolve the issue the best you can." This was a terrible company to work for because they didn't have documentation on how to do your job. Training was terrible in both departments that I worked for. It seemed that they were just trying to cover their own butts but not really address serious long term problems. I brought up complaints to HR and they didn't really care to do anything about the problems I told them about.

      avatar
      PlanSource Response
      6y
      Thank you for taking the time to leave us feedback. It is your feedback that helps us grow as an organization and improve upon our employee experience. While I am happy to see you enjoyed your coworkers, the flexibility and career growth, our concerted efforts to ensure a wonderful employee experience by reimbursing for parking and bus passes and offering a full suite of wonderful benefits, I am disappointed to learn you were unhappy with a few other areas. Due to the extremely rapid growth that our organization is experiencing, often times we as an organization continue to change and learn to work through issues with an open and innovative spirit - this is what keeps our organization running effectively and efficiently. Your feedback has been taken into consideration as we continue to grow and elevate our employee experience. In fact, some of the areas mentioned by you are being addressed with good solutions, improved processes and training. We appreciate your kind words about PlanSource and we strive every day to make it a best place to work. Thank you for your service with us and we wish you the best of luck.
      5.0
      Oct 29, 2019

      Destiny Quinn is Awesome!

      Software qa engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ms Destiny Quinn was really helpful through out the interview process. PlanSource is a great place to grow.Management does a great job in encouraging and setting you on the right track.

      Cons

      Not really many that I can think of.

      avatar
      PlanSource Response
      6y
      Thank you so much for your kind review! We strive to provide a wonderful candidate experience through learning, training, and assisting our amazing employees with a well-defined career path! Thanks again!
      Viewing 298 - 300 of 389 Reviews
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      ReviewsPlanSource reviews

      Glassdoor has 412 PlanSource reviews submitted anonymously by PlanSource employees. Read employee reviews and ratings on Glassdoor to decide if PlanSource is right for you.