10y
Dear Colleague,
We’re disappointed that your post reflects that you are unhappy at the Firm. You’ve told us some troubling things and we take them seriously. Based on what we know about attitudes and morale across the Firm we are confident that your experience is the exception, not the rule; if you work at Point72, you know we place a great deal of value on mutual respect and commitment.
We can measure colleague satisfaction in a couple of ways. First, by how many people leave – are they voting with their feet? Second, we measure sentiment through an anonymous survey we do of our employees annually.
Last year, about 4 percent of our people quit and this year is running at about 3 percent. That suggests the overwhelming majority of our colleagues think things are going well here, and we doubt it has much to do with the free snacks; they’re good, but not that good.
Now let’s look at what our colleagues have told us. A lot of them weighed in -- 82 percent -- about two and half times the participation rate you usually get for a company employee survey. That tells us our colleagues care deeply about the Firm. Nearly 90 percent told us they plan to stick around for the foreseeable future and would recommend the Firm to a friend. That’s a pretty good indicator they like the place.
What about the trust factor? You said you’re experiencing a “cut throat” environment. Well, the survey tells us that, again, most colleagues don’t agree with you. More than three quarters say there is a high degree of trust at work and have at least two people they can confide in. That’s pretty good – and remember, this is anonymous, so our colleagues have no incentive to sugar-coat things.
We don’t know why you’re not having the same experience most of us say we are, and even though we think your experience is an unusual one, we want to hear more from you to try to explore how we can make your experience here better. We take seriously our core values, which include this one: “We operate as one Firm, dedicated to succeeding together.”
I encourage you to reach out to me directly, or someone on my team if you would prefer, to see if there are specific problems we can help resolve.
Sincerely,
Mike Butler
