At the time I was there, Planners had to make 100 dials a day, which I could never achieve, no matter how hard I tried. I am friends with former coworkers who are still there and they tell me the dials requirement is much higher and failure to meet the minimum is grounds for dismissal.
With some leads, I felt dishonest and shady, and like I was tricking them into making an appointment so I could hit my benchmark and earn the $40 bonus for the appointment. On top of these stresses, I was completely bored out of my mind. I made ok money, about $2000 a month, but it wasn't enough to live on. These reasons are why I cried so often about having to go back to work on Monday.
The other issue, which was a huge sore spot for most Planners, is that it appeared that the company primarily recruited for all non-Planner roles from a single out-of-state university. It was nearly impossible for Planners to move up to any other job, regardless of education or experience. Because of this barrier to move off the phones, there was a clique-ish atmosphere between the planners and everyone else, and we planners felt looked down upon by other departments.
