ProCaps Laboratories reviews

They can’t seem to retain employees. They don’t self reflect as to what they can do as management to change this. In the interim everyone else suffers as they refuse to let anyone take more than 2 days off and it is an absolute nightmarish experience to try and plan anything in advance to travel abroad or at length. There is extreme favoritism and the second management doesn’t like you, you can count your days. Half of the management and leadership team are worthless and everyone gets moved around to fit the directors personal needs.

The call center used to be fun and amazing. Management has an open door policy. What happens behind those doors doesn't stay there. Nothing is ever confidential. Certain members of upper management gossip-- and we all know it. In fact, we often hear the gossip. They don't bother to close the door or they flat out discuss sensitive matters out on the floor. We know who has FMLA and why, and we know one agent assaulted another outside of work but hasn't been let go because of good numbers. Many agents have no one to talk to about their concerns. It's frustrating, petty and unprofessional. We do not have flexibility. You can only request up to three days off in a row (up from the two we were allowed last year). No week long vacations allowed here. You are also not allowed to request time off more than a month in advance. Sometimes team members from a support department are advised to make sure they pay for cancellation insurance in case the request gets cancelled due to low staffing. That's not how cancellation insurance works. You don't magically get a refund or are allowed to re-book just because a company can't retain employees. Favoritism runs rampant. This is highly evident when certain agents are promoted while others are demoted or even terminated for not being a "culture fit".