Is Proctor Financial a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Proctor Financial have rated their employer with 2.5 out of 5 stars in 26 Glassdoor reviews. This is a lower than average score with the overall rating of Proctor Financial employees being 2.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Proctor Financial now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Proctor Financial .

Does Proctor Financial pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Proctor Financial with 2.3 out of 5 stars based on 26 anonymously submitted employee reviews. This is 16% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Proctor Financial.

How happy are Customer Service (CSR) professionals working at Proctor Financial?

18% of Customer Service (CSR) employees at Proctor Financial would recommend their employer to a friend. This rating has decreased by 3% in the past 12 months. Customer Service (CSR) professionals have also rated Proctor Financial with a 2.0 rating for work-life-balance, 2.4 rating for diversity and inclusion, 2.1 rating for culture and values and 2.0 rating for career opportunities.

What are the top reviewed jobs at Proctor Financial?

Customer Service Representative (20) , Loss Draft Associate (11) , Loss Draft Specialist (8) , Customer Service Representative (CSR) (7) , Insurance Processor (7) , Manager (6) , Call Center Representative (5) , Data Entry (5) , Anonymous (2) , Call Center Associate (2) , Call Center Specialist (2) , Insurance Agent (2) , Insurance Representative (2) , Insurance Specialist (2) , Internal Auditor (2)

What are the pros of working at Proctor Financial according to real employee reviews?

"Great people and very friendly" ((in 14 reviews)); "Good benefits" ((in 14 reviews)); "Work from home is really good." ((in 11 reviews)); "It is a great work environment and there is room to grow with the company due to the many opportunities that Proctor offers." ((in 6 reviews)); "Awesome coworkers" ((in 5 reviews))

What are the cons of working at Proctor Financial according to real employee reviews?

"Por communication Lack of organization Bad management" ((in 20 reviews)); "Low pay" ((in 15 reviews)); "No one knows what the next is doing to many managers" ((in 5 reviews)); "Training is horrible" ((in 5 reviews)); "Favoritism and high turnover rate" ((in 5 reviews))

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Proctor Financial

Part of Brown & Brown

Proctor Financial Customer Service (CSR) reviews

2.5

18% would recommend to a friend

(26 total reviews)

Mohamed Elewa

51% approve of CEO

22% positive business outlook

Ratings by category

2.4

Diversity & inclusion

2.3

Compensation and benefits

2.2

Senior management

2.1

Culture & values

2.0

Work/Life balance

2.0

Career opportunities

Customer Service (CSR) employees have rated Proctor Financial with 2.5 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Proctor Financial is rated 31% below average by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

26 reviews

1.0

Mar 30, 2025

Off my chest

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I received my salary timely.

Cons

I worked for proctor and felt like I was scamming people and I also had problems with my team lead, that is why I left. Maybe it is a cultural divide but I genuinely felt that. Our office in ph never provided mental help for employees until we give up and did not pay us after our resignation. Sorry if your mortgage went up because of being lender placed and I hope you are all doing well.

1.0

Nov 8, 2024

The worst employer ever

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The ability to work remote

Cons

How some are treated like a King in meetings and so are some women. While one is being made an example by disrespecting her in front of everyone.

3.0

Jul 9, 2024

Job seekers

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Was not really a good pro

Cons

Overworked for the amount you are paid

Viewing 1 - 3 of 26 Reviews

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Proctor Financial Customer Service (CSR) reviews

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Off my chest

The worst employer ever

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