Is Progressive Insurance a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Progressive Insurance have rated their employer with 4.1 out of 5 stars in 29 Glassdoor reviews. This is a higher than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service Associate Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Progressive Insurance with 3.7 out of 5 stars based on 29 anonymously submitted employee reviews. This is 5.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Progressive Insurance.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1443) , Customer Service Representative (519) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (128) , Claims Generalist (123) , Claims Specialist (111) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Senior Claims Adjuster (88) , Sales Associate (87) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and 401k is unbeatable" ((in 897 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 808 reviews)); "work from home and flexible schedules are great." ((in 481 reviews)); "Great culture and very family oriented" ((in 438 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 368 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 353 reviews)); "Poor management and focus on metrics" ((in 287 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 154 reviews)); "I had a great manager and then a terrible one." ((in 134 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 121 reviews))

Progressive Insurance Customer Service Associate reviews

4.1

98% would recommend to a friend

(29 total reviews)

Tricia Griffith

100% approve of CEO

95% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Associate employees have rated Progressive Insurance with 4.1 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Insurance industry (3.7 stars).

Reviews by job title

29 reviews

4.0

Mar 31, 2021

CSA

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Awesome benefits, pay and hours!

Cons

Cross-selling is more focused on than customer service.

2.0

Mar 25, 2021

An ok company

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

They used to be flexible with scheduling and time off and work life balance

Cons

They will micro-manage and you have to meet the ridiculous forever rising PHA stats. No room to breathe at the each call.

5.0

Jan 11, 2021

Good work-life balance

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

My part time schedule works well with my full time college classes. Also profit sharing at the end of the year is great. The company also was very helpful when the COVID-19 pandemic affected many employees, offering advanced PTO for employees affected, advanced profit sharing before the end of the year, and offered to pay for testing before it was as accessible as it is now.

Cons

Lots of red tape unfortunately. Little leniency on HR or time off protocols.

Viewing 13 - 15 of 29 Reviews

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