Pros
I love the benefits here and groups you can join to keep up to date and in touch with others across the organization. Gainshare is also a plus to work towards. It's an annual bonus granted the whole organization based on a percent of your salary, company stock position, and performance (I believe). It's usually deposited before the New Year; maybe around November-ish. It's a GREAT addition and a plus to have before Christmas. The offer an opportunity for you to try a different role for a while and then you can apply for that role.
Cons
While I love learning about insurance in different states, the call volume is high, the shifts offered for customer service are usually horrible. The company used to allow shift bids AFTER training. Now, you can bid for a different shift 6 months after employment unless you make a special request to your HR coodinator. The shifts are usually 2nd shift and always include a weekend day. For example: Saturday, Tuesday, Wednesday, Thursday, Friday 2pm-11pm or 10am-7pm or 10am -9pm I rate this a 3 for the high call volume, confusing guideline templates, and rough shift offers.