Progressive Insurance reviews

Management began rolling out more "micromanaging" initiatives as the business grew. Uncertain if the work-life balance will change due to demanding business needs

There's a lack of review of what employees go through with a high growth rate in the Illinois Auto Claims. Over 85% of the adjusters are in role less than a year and have no reliable mentor structure. Training programs are new and still being worked out. Everyone is expected to put in 10 to 12 hour days to be successful. They dangle promotions and growth opportunities to maximize performance. Most goals set are unachievable because the company is trying get back to an archaic idealized KPI that is not forward facing or account for the current environment. Almost every exit interview or survey shows that the main concern is an excessive workload.