Great compensation and work environment! High volume of work assigned.
Pros
Excellent office environment where you are encouraged to make a “best friend at work.” Teamwork is valued very highly and you’ll likely become close with your teammates and other co-workers. The supervisors and mangers are great to work with as well; they are fair and objective, they do not intimidate but treat those who report to them with respect. Also, the competition is very good. Base pay is generous, and there are frequent opportunities bonuses and promotions. You also have the opportunity for a merit-based each year if warranted by your annual performance review. I got a raise every year. I always did well on my reviews but my results didn’t stand out as absolutely superb. I’ll go into a bit more detail. Each year, performance is evaluated based on each of the job objectives - accuracy, efficiency, customer service, teamwork, & ability to work independently - and a separate rating (on a scale of 1-5) is given for each of the job objectives. I had five annual reviews total during my tenure - the first three as a 37 FO (Claims Generalist Associate) and the next two as a level 39 (Claims Generalist Intermediate) - and every year, I got a mix of 3’a and 4’s on my reviews (3 for satisfactory and 4 for outstanding). Accordingly, my salary increased my about 2k - 3k each year. (One of close friends, and former teammate in 2018) received all 5’s on one of his reviews. He said he was one of only a few reps in the country to receive a perfect review, but that particular review earned him a much bigger raise than I ever got!! So a hard work truly does pay off at Progressive.
Cons
The volume of work is inconsistent and can be very overwhelming. Average volume days (a.k.a days where you’re assigned an average number of claims) are busy days. High volume days (when you get assigned more claims than average) can be overwhelming busy, requiring you to (unless you’re extraordinarily efficient) to stay late in order to work all your assigned claims. While the large volume of work assigned was a “con” for me, I don’t believe it’s an unfair amount of work given the compensation. And there are occasional low volume days to make up for the higher volume days. There is also a claim's assigning system called ACTA to ensures that no individual rep is assigned an unfairly high number of claims. The other con is that a lot of the customers can be difficult to deal with; particularly those who are not at fault but aren’t getting results as quickly as expected. However, dealing with upset customers is a part of any customer service job, and this became less and less of a con for me throughout my tenure, because I learned to stay calm by not taking the frustration of my customers personally.