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      Progressive Insurance

      Engaged Employer

      Progressive Insurance reviews

      3.9

      75% would recommend to a friend

      (9,007 total reviews)
      avatar

      Tricia Griffith

      88% approve of CEO

      77% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      3.9

      Compensation and benefits

      3.9

      Career opportunities

      3.7

      Senior management

      3.6

      Work/Life balance

      Progressive Insurance has an employee rating of 3.9 out of 5 stars, based on 9,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Progressive Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      5.0
      Nov 4, 2025

      Good

      Consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay and benefits: Progressive generally offers higher-than-average pay for call center roles, plus health insurance, PTO, and 401(k) matching. Structured training: They provide thorough training, which helps you learn the systems and how to handle different customer situations confidently. Work-from-home flexibility: Being remote can save time and money on commuting. Supportive culture: Many employees mention helpful managers and a strong focus on teamwork. Career growth potential: Progressive often promotes from within and offers paths into other departments (claims, tech, management, etc.).

      Cons

      High call volume: It can be stressful handling back-to-back calls all day with little downtime. Strict metrics: Performance is heavily tracked (call times, surveys, accuracy), which can add pressure. Repetitive work: The calls can start to feel routine after a while. Tech issues: Since it’s a remote setup, internet or system problems can interrupt your work. Limited schedule flexibility: Shifts are often fixed, especially for newer employees.

      Viewing 322 - 324 of 9,007 Reviews
      Related searches: Progressive Insurance jobs | Progressive Insurance salaries | Progressive Insurance benefits | Progressive Insurance interviews | Progressive Insurance conversations
      ReviewsProgressive Insurance reviews

      Glassdoor has 9,277 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.