Progressive Insurance reviews

Work-life balance has improved quite a bit over the years, but expect to work over 40 hours a week. This is an improvement over the 48-50 hour weeks of a few years ago, but not much. Only California and a few claims jobs in other states offers overtime pay for work over 40 hours for non leadership claims positions, so keep that in mind. Career advancement is very stagnant. Once you get to a 39 level job there is not much opportunity. There have been a couple reductions in force over the years which have made the organization much more flat for completely understandable market economic reasons, however this significantly reduces higher level career paths. People that are already in management positions will likely be there until retirement and it is unlikely there will be a significant enough amount of growth to require creation of other management positions. Even if there were to be a good amount of growth, most of the jobs from it would likely be funneled into the central claims operation which would require moving and leaving family and friends behind. It's disheartening to know that one can be at the top of their career after only a few years. There is little to no opportunity to pivot from claims to any other parts of the organization. Most of the non claims jobs are centralized in a few locations around the country with a majority being in Cleveland at the HQ. There are basically no perks. A third party vendor is used to manage 'work perks' and they are terrible. Also, trying to speak with someone outside the industry about what you do is conversational death. The general population has a stigma against anything insurance. I am not am not ashamed but definitely not proud of what I do for a living and that weighs on me very heavily. The technology used in claims is woefully inadequate. While Progressive spends a good amount of money on IT infrastructure for the analytics, data, and sales components of the business, claims technology tends to be an afterthought. We work with a byzantine patchwork of programs that have been haphazardly introduced and maintained over the years. First party CMS, third party CMS, Sharepoint, Lotus Notes, Outlook, and countless websites bookmarked by trial and error over the years are what are used to accomplish day to day operations and manage career documentation. The career development Sharepoint site has not been updated in what seems like 4 years despite constant assurances that it is right around the corner. PDS continues to be bad, but it will eventually get better. One final example of the pathetic state of technology was the transition to Windows 7 took place about 2 months before support for XP was going to be shut down by Microsoft, and likely due to the shutdown.

Heavy workload, management claims they cannot find qualified candidates to hire, so the adjusters remaining are severely overworked and given a workload that is impossible to manage. This results in poor work environment and claims adjusters drop like flies. Measured by a score determined by customer survey's, which means if 1 person makes a mistake in your file or upsets the customer, you get a poor performance score.