Progressive Insurance Claims Customer Service reviews

5.0

1% would recommend to a friend

(8 total reviews)
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Tricia Griffith

100% approve of CEO

9% positive business outlook

Reviews by job title

8 reviews
3.0
Oct 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Coworkers are nice, friendly, and laid back. They try to do things to keep motivation up.

Cons

Customers are AWFUL! A lot of procedures mean your hands are tied when trying to help a customer. Which means the customers are nothing but ugly to you when you can't help them.

1.0
Jan 23, 2015
Recommend
CEO approval
Business Outlook

Pros

Benefits once your able to use them. Other than that not a whole lot.

Cons

The pay is on the low end for the work required. Everyone tells you to do well and get out of the department it's impossible when the training is poor and they nit pick at little things. These little things could impact your end of year review causing you not to get a pay raise. The 10% differential literally comes out to be 5 bucks extra to work on the weekend it's a slap in the face to see it on your check that way. Customers are angry with you because of their claims representatives actions that have nothing to do with you. But because we're the pee ons we take the heat for them. People do your research there are better paying companies with better working hours. Definitely not worth the aggravation.

5.0
Jan 15, 2015
Recommend
CEO approval
Business Outlook

Pros

-Good pay for entry-level position -Quality Training -Flexible Schedule -Good benefits -End of year bonus -Opportunities to move around

Cons

-Working in a call center can be monotonous -Need to request time off fairly far in advance for major holidays even if you have earned time off -Increase in requirements of job over time with no corresponding increase in pay

Viewing 4 - 6 of 8 Reviews

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