Progressive Insurance reviews

The workload is the biggest issue, especially since Covid/parts shortage/shops backed up/rental companies w/o cars. The metrics we need to meet didn't change with the current environment. Also, customers have pretty much lost all niceties since Covid, so you get yelled at A LOT. Since you are salaried, even if you get blasted with a ton of claims, they don't care if you work 10 hrs a day multiple days. If you are falling behind, figure it out or check the OneNote was the common answer from corporate. I feel the company has severely changed since Covid and not for the better.

There is always more than 8 hours of work every day, nothing is automated-which would help with total losses, Prog always low balls totaled cars so customers get pissed at you and you're not even the one who gave the estimate, the guys who do give the estimates don't talk to the customers after they've written the offer and then you have to explain the reasoning behind the low ball $ figure. The Mitchell system is garbage and Prog has lost lawsuits regarding that system, rentals suck and are unavailable or they try and put customers who drove a nice vehicle or big vehicle in a compact car-customers get pissed at you as a result-so you get more calls, you have to do others work-so that means more calls, too many pointless meetings-so you miss calls and have to check your answering machine, you have to do so much with less. Processes change weekly-not to make your job easier but to make other types of jobs easier-front office, company attorneys, supervisors, managers, those who work in injury, etc . Claims generalists always get the short end of the stick-every.single.time.