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      Progressive Insurance

      Engaged Employer

      Progressive Insurance Customer Service Representative CSR reviews

      3.5

      67% would recommend to a friend

      (108 total reviews)
      avatar

      Tricia Griffith

      83% approve of CEO

      68% positive business outlook

      Ratings by demographic groups

      Customer Service Representative (CSR) employees have rated Progressive Insurance with 3.5 out of 5 stars, based on 108 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

      Reviews by job title

      108 reviews
      2.0
      Nov 4, 2022

      Gets worse the longer you're here

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pto Pay initial training Closed major holidays

      Cons

      The initial training is phenomenal, can't say anything about that. But the training after if you learn a new skill is absolutely horrible. they throw a million things at you at once then throw you to the wolves. you're always getting yelled at for customers for things you can't control like federal regulations or so many technical issues. then you also get yelled at internally by other depts if you mess up or your coach who no matter what good things you're doing, will always find a flaw in you. so you always feel less than great and your anxiety will always be high.

      Viewing 67 - 69 of 108 Reviews
      Related searches: Progressive Insurance Customer Service Representative (CSR) jobs | Progressive Insurance Customer Service Representative (CSR) salaries | Progressive Insurance benefits | Progressive Insurance Customer Service Representative (CSR) interviews | Progressive Insurance conversations
      Progressive Insurance reviewsProgressive Insurance Customer Service Representative (CSR) reviews

      Glassdoor has 9,280 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.