Progressive Insurance reviews

Customer interactions are often difficult and challenging due to price.

They’re too hung up on guidelines and not everyone is on the same page and has their own interpretation of what they mean. My stats plummeted because of it and it has burnt me out. I used love it but now I loath every day I have to come in. Last summer they over staffed and put out a call for people to move to different departments and for the rest of us to “take as much Green Alert as we could afford” so I opted for the latter. I had to use all my paid time off to make it work because I’m a single mom. When it came time for me to need to actually take sick leave because I was sick, I got written up for it because I didn’t have sick time. That’s not how you retain people. You do not get to keep commissions and the bonus structure doesn’t make up for that at all.