Progressive Insurance reviews

No flexibility, you have PTO but never gets approved because they are always short staffed. If I you take unapproved PTO even though you have PTO you get penalized. Lack of support from upper management when it comes to transferring to other departments. They only want you to move within the team i.e become a coach or supervisor. Pay is very low for all the functions we need to do, answer phone calls and service existing policies, translation services for English department, Customer preservation team, Underwriting, escalation team. Meanwhile the English department has different departments and consultants do each function.