3.0
Nov 19, 2013
It's ok... but call center work is soul-sucking.
Anonymous employee
Current employee, more than 10 years
Austin, TX
Recommend
CEO approval
Business Outlook
Pros
The company understands that this job is soul-sucking, so they throw in a lot of benefits like an on-site fitness center, child care reimbursement, cafeteria.
Cons
It's so unhealthy to be stuck on a phone all day. Plus, the company is so large that the different departments don't communicate or understand each other. Customers get lost in the phone menu and have to talk to 5 people to get anything resolved, and as a result, everyone is p*ssed off all the time. Half the people in this company aren't trained well, so customers get a wrong answer three times before someone finally fixes the mess.