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      Progressive Insurance

      Engaged Employer

      Progressive Insurance reviews

      3.9

      75% would recommend to a friend

      (8,998 total reviews)
      avatar

      Tricia Griffith

      88% approve of CEO

      77% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      3.9

      Compensation and benefits

      3.9

      Career opportunities

      3.7

      Senior management

      3.6

      Work/Life balance

      Progressive Insurance has an employee rating of 3.9 out of 5 stars, based on 8,998 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Progressive Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      1.0
      Mar 26, 2026

      Set up to fail

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company used to be great when I started 4 years ago. The bonus can be great!

      Cons

      You're set up to fail. They drill you on having great customer service yet overwhelm you with so many claims that it's next to impossible. Most of your metrics are set for failure. Your calls to voicemails are still counted when youre logged off, after hours, while on PTO, and weekends. You'll get hit with totals transfered past your metrics and will still count against you. Moral has totally tanked and everyone is jumping ship.

      3.0
      Mar 24, 2026

      Great company, miserable workload

      Cga
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Great company where supervisors and managers seem to care about your progress and wellbeing. -Great culture

      Cons

      -miserable miserable workload. -the first year where you are CGA (claims generalist analyst) you will see many employees quitting before the 1 year mark. It's almost like they throw everything at you so only a few make it past the 1 year mark. -Progressive is very picky about the work volume needed per claim. It truly is unnecessary how much work unnecessary work goes into every claim. -We are overworked and under paid. -You will be salary, working no less than 50 hours per week, including weekends, pretty much always.

      3.0
      Mar 24, 2026

      Great Company

      Customer consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent support. Managers are very understanding

      Cons

      I really don't see any cons

      Viewing 112 - 114 of 8,998 Reviews
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      Glassdoor has 9,267 Progressive Insurance reviews submitted anonymously by Progressive Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Progressive Insurance is right for you.