Progressive Insurance reviews

Claims Department: Unreasonable expectations, no work/life balance, below average pay for experienced talent and a negative, exception-based performance review system all make for a rancid work environment. There is a lot of talk about customer orientation, but their approach is anything but customer-centered. A checklist mentality at every level of the company produces an "inside the box" approach to business and anyone that does not drink the kool-aid is labeled as a dissenter and gets performance-managed out of their job. Diversity of opinion and freedom to share differing views is not tolerated. It is very much a command and control atmosphere. Most of their management is senior only in title. There are not many experienced leaders due to high employee turnover.

lack of training in onboarding micromanagers Not properly trained Thrown out there without knowledge Forced to make offers ( sales) even though we are not sales. They tell us how to offer and are pushy At first they tell you you have help ( Assist) and they tell you that you don’t have to sell but once you get on, they will write you up for not meeting sales metrics ( again we are not sales) Back to back calls You will be chastised for calling for help even though you’re not properly trained A bunch of fast food like team leads disguised as “supervisors”