74% would recommend to a friend
Tricia Griffith
88% approve of CEO
76% positive business outlook
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Ratings trend for the last 6 months (3,018 reviews)
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Users say... "Benefits are great and inexpensive" "Pretty good pay for taking calls all day and having a license to take with you." "Not the best paying but work from home is great." "Great culture and very family oriented" "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive."
Users say... "No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" "Poor management and focus on metrics" "The team you are on can be changed on whim with very little notice and moved under a different supervisor." "I had a great manager and then a terrible one." "Long hours (45+ per week) on a consistent basis required to complete the heavy workload"