Pros
Culture Training PTO HR Access to leadership Managers and trainers are very nice, Progressive is a nice company, this job is just too stressful.
Cons
Work life balance Amount of claims given Customer service experience Hours High stress career This is a very stressful position, it pays well, especially for people who are not used to having a salaried job or making a salary over the 40,000 range. But I would only recommend this job to someone who needs the stability and the money, then I’d encourage you to learn all you can about insurance and claims, determine what branch of insurance you want to branch out to then start applying for new jobs while you’re still in the training period. Or exceed in this position and branch off to another internal branch like commercial so you’re less customer facing and have the potential to have less claims but you have to be in this position for a year. I left and started a career as a underwriting tech. You will have irate customers, you will get yelled at by attorneys, you will have a HEAVY workload especially when people from your team quit. You will have to work on Saturday’s every once in a while.