Pros
Promotions after 6 months to certain departments Relocation to other states (not paid) Work culture PTO is always granted Depending on manager you can come in-office once a week instead of three
Cons
Do not have different departments. rep is doing 3-4 different departments workload from total loss, bodily injury, liability etc Working until 8-9PM just to complete diaries assigned that day. When you take vacation they put you back on claims as soon as you're back you can barely catch up on missed emails/calls which you are encouraged to work Sat/Sun to catch up. (what was the point of my vacation) Customers are verbally abusive and if you get a bad survey the supervisor will talk to you Sick leave accrual (that should just be given upfront not accrued)