Progressive Insurance reviews

Workload for an adjuster is insane. Within the first month out of training, all 4 of the new adjusters (myself included) were so far under water and not seeing any hope of breaking through to the surface. My office manager was also overloaded with his own tasks and responsibilities that we were not properly supported as new adjusters, and basically set up to fail. We were given 1 mentor for all 4 of us new adjusters, and frankly I don't think she wanted anything to do with being a mentor. I eventually suffered a mental breakdown, and while the managers were nice enough to give me some time off, I knew that I'd be going back to the same mess that I walked away from. It led me to seek other employment opportunities.

EXTREME workload! Progressive has more claims than adjusters. You will get so many claims that you will find yourself taking your laptop home working late nights and not to mention working through breaks and lunch which is often recommend just to keep up. Claims Adjusters take Medical Leave like vacations, due to stress and mental anguish! The Managers expect you to answer calls, deal with your newly 3-4 assigned claims and work ALL of your follow up calls ALL within 24 hours!! Most if not all adjusters feel over worked, under paid and irritated 90% of their work day. Some even breakdown and cry. No job should drive their employees to need medication or constant stress related leaves. It is a great place with great employees, but even doing your ABSOLUTE best won't be good enough. Progressive could truly be great if it wasn't for the unrealistic employee expectations, I'm so sorry to say after having such high expectations.