Progressive Insurance reviews

Work life balance is lacking. Too much work with not enough employees and no back filling until higher ups seem to realize that the workload is unsustainable and by the with training, onboarding and taking on work on top of your current workload from those that very left makes staying on top as if you're being set up for failure, not to mention poor customer service and decrease office morale.

Little-to--no career path. You have to work as a phone rep for years before you can be considered for even a supervisory position, low pay, and you have to allow customers to talk to you any way they want. You cannot escalate a call unless the customer specifically asks to speak to a supervisor.