Progressive Insurance reviews

high volume claims volume due to under staffing, typical office politics

The amount of claims assigned is humanly impossible to complete. You are not given enough time to give truly outstanding customer service because you have to move on to the next claim to try to keep up with the volume. It is expected, as a salary employee, to work additional hours. Working additional hours isn't the issue, the issue is that even when you work 12 hour days you are still unable to get caught up and provide exceptional customer service. When you get behind they will continue to pile on more claims, which leads to a feeling of being extremely overwhelmed and defeated. This feeling leads to not trying your hardest because in the end it will not matter - you will still be behind and have customers upset with you. Management assesses you on production yet does not give any incentives to be a high producer.