Great if you are somplace that is growing
Pros
Compensation - good compensation if you are a hard worker, in an area that is growing and solid leadership. Stability - people are always getting into accidents and there is always job security Growth - there are certain areas that are growing and you will be challenged and rewarded for your hard work with opportunities and cash compensation.
Cons
Unrealistic expectations - high customer service expectations which is awesome, but who is going to be 'extremely satisfied' when they are involved in an accident? It is a great experience! Work/life balance - if you are in claims, there are 3 days in which the office is closed in most areas - New Year’s Day, Thanksgiving day, and Christmas Day. The other holidays (Memorial Day, 4th of July, and Labor Day) require some to work these days but they are paid days off. There are also some weekends that are required to be worked. Leadership - there are some leaders who use 'micro-management' as their leadership style leading to a lot of frustration and lack of efficiency. This does differ from office to office, zone and state. Some leaders are looked at as 'good' but it is obvious that they are not following all of the rules to get the numbers they are being praised in getting.