Is Progressive Insurance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Progressive Insurance have rated their employer with 3.6 out of 5 stars in 631 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Insurance .

Does Progressive Insurance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Insurance with 3.7 out of 5 stars based on 631 anonymously submitted employee reviews. This is 5.3% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Progressive Insurance.

How happy are Customer Service (CSR) professionals working at Progressive Insurance?

60% of Customer Service (CSR) employees at Progressive Insurance would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Customer Service (CSR) professionals have also rated Progressive Insurance with a 3.5 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Progressive Insurance?

Claims Adjuster (1447) , Customer Service Representative (520) , Claims Representative (174) , Claims Adjuster Trainee (132) , Managed Repair Representative (129) , Claims Generalist (123) , Claims Specialist (114) , Customer Service Representative (CSR) (108) , Claims Generalist Associate (107) , Insurance Agent (100) , Sales Associate (88) , Senior Claims Adjuster (88) , Sales Consultant (81) , Supervisor (80) , MRR (Managed Repair Representative ) (76)

What are the pros of working at Progressive Insurance according to real employee reviews?

"Benefits are great and inexpensive" ((in 948 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 821 reviews)); "Work from home is great and very easy to do and you manage yourself" ((in 483 reviews)); "Great culture and very family oriented" ((in 422 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 376 reviews))

What are the cons of working at Progressive Insurance according to real employee reviews?

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 353 reviews)); "Poor management and focus on metrics" ((in 291 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 153 reviews)); "I had a great manager and then a terrible one." ((in 135 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 129 reviews))

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Progressive Insurance

Progressive Insurance Customer Service (CSR) reviews

3.6

60% would recommend to a friend

(631 total reviews)

Tricia Griffith

81% approve of CEO

70% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.5

Senior management

3.5

Career opportunities

Customer Service (CSR) employees have rated Progressive Insurance with 3.6 out of 5 stars, based on 631 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Progressive Insurance is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

631 reviews

2.0

Apr 8, 2022

ONLY APPLY IF YOU'RE DESPERATE

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I’ve been employed here for 3yrs. The only pros are that they offer bonuses as well as good health benefits. They also allow you to work from home.

Cons

No work life balance They don’t accommodate school schedules They require you to up sale although you don’t get commission, you can be fired for not making enough offers. You will be overworked and underpaid It can be mentally and emotionally draining as 80% of the callers are angry and will take it out on you. They also don’t allow an LOA unless you have fmla.

3.0

Apr 5, 2022

Eh

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home and training

Cons

Lack of transparency and support

4.0

Apr 4, 2022

Meh

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice people for the most part, solid benefits

Cons

Pay rate is low, they track your work down to the second, not enough training for such a complicated business to learn, talk a big game about D&I but they don’t listen or change, cheap on days/hours you are allowed to have off.

Viewing 292 - 294 of 631 Reviews

Jobs at Progressive Insurance

Claims Administrative Support Specialist

Claims Administrative Support Specialist

Statistical Analyst Lead

Claims Administrative Support Specialist

Auto Damage Claims Adjuster

Progressive Insurance reviews FAQs

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Progressive Insurance

Progressive Insurance Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

ONLY APPLY IF YOU'RE DESPERATE

Eh

Meh

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