Pros
Hourly rate was decent at ~18 hourly.
Cons
Work-life balance is very poor. Unrealistic expectations of employees who work in the call center role. Management preaches the importance of growth but limits your opportunities to grow if you don't meet certain metrics (Average handle time for calls, defects, verbiage). No support from management when needed due to having a slack chat system in which managers and leaders become easily overwhelmed when larger call volume hits. Lastly, the people in this role use such complex systems and handle such large transactions that they should be compensated much more than they currently are. Instead of doing this , they decided to outsource their customer service roles to Columbia so that they don't have to pay as much for their work. Please know that the needs of the business will always come before any person or employee.
