*Aggressive call-center metrics, and you're only given three months to meet them.
*I was encouraged on occassion to use my breaks to complete work related tasks.
*They occassionally change your days off to meet demands,so you have to monitor your schedule (and these changes can be last minute).
*During the company's transfer from one pay system to another, they underpaid me by a few hundred dollars, no one notified me of the mistake and a second payment was sent to me that was still a miscalculation of what i was still owed.I didn't notice that I was still missing wages until weeks later after checking my pay stubs (which was slightly truamatizing). They did pay me my missing wages after I reached out to my manager and worked with the accounting department.
*If your shift ends at 5pm, you actually work till the queue is empty. This rule wasn't communicated till the first day out of training.
*Very high standards. They will constantly grade, and mark down your calls, for small mistakes like exact wording, when you promote something in a call (in the end vs the middle), if you were friendly enough, etc. They don't provide a script, but they basically want you to form one through a trial and error system.
*Internal resources could be a bit lacking in some regards (buried information or information needing to be updated). This was usually made up for by knowledgable and available leadership members that would help you during calls, but during high call volumes this added a lot of stress to that team.
*During your two 15 minute breaks, your work applications close after being idle for that long (and they take a few minutes to reopen) so you have to cut your already short breaks even shorter to be back on a call exactly on time.
*Any time you're not on a call, even if the task is work related or a required after-call task, it hurts your metrics.
*No pay-structure transparency within the company. Talking about your pay is highky discouraged.
