Pros
The pay was fairly decent.
Cons
Management was laughably unorganized. I would have conversations with my manager, bring up concerns, and find possible solutions to these problems, only for the conversation to be immediately forgotten. For instance, we had to keep our claim's statues updated regularly. However, there were only three different statuses that we were allowed to use. So, I brought it up to my manager for what to do when the claim doesn't fit into any of the three allowed statuses. We came to a conclusion that he would get with the higher ups on adding more statuses and for the meantime to just make a note of it in the claim. So I did that, then I got a very angry email from him berating me for having claims in "incorrect" statuses. The previous conversation seemed to have never happened and my manager never got with the higher ups about additional statuses. That's only one example of many. I was alone in my market for the longest time, and I would struggle. The training was non-existent and consisted of trial and error. I would do what I thought I had to do, until I got an angry email or phone call telling me how wrong I was, despite never being shown otherwise. I reached out to my manager on multiple occasions for assistance in my area, and was constantly told that they would send someone out the following week to help. That never happened, and this was a regular thing. And when I did get "assistance" it was just someone looking over my claims and making a list of what needed to get done, like I wasn't already aware of it. It would be like a mechanic needing assistance replacing a car's engine, and someone saying, "Alright, what you need to do is get a new engine. Glad I could help. Bye." I would be on the road for 8+ hours a day sometimes, and would get behind on my office work. I spoke with my manager about it and about possible assistance, and all he would say was "Well, all my other investigators are on the road too and they're still submitting more claims than you." And then to just be told to work on the weekends if we get behind, and receive no additional pay for working said weekend. The most consistent thing about the job was the non-professional and verbally abusive emails we would get on a near daily basis. They quickly drained any and all passion that I had for the job. It got to the point where I would rush through claims just to get them submitted, just to avoid getting an email suggesting how lazy I was and how little I must be working. However, PRG finally did hire another investigator. Then our main client left PRG for our competitor. I don't have any proof on the matter, but I do suspect that this client left because PRG put all of this client's damages in the entire state on one investigator who PRG refused to help. This resulted in less claims being submitted, and less money being recouped for the client. So instead of PRG learning from their mistake, they downsized the employees in the market, let me go and put all of the remaining client's claims on one investigator again, who I'm sure isn't getting assistance.
