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Quality Inn & Suites

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Quality Inn & Suites reviews

3.3

59% would recommend to a friend

(871 total reviews)

52% positive business outlook

Quality Inn & Suites has an employee rating of 3.3 out of 5 stars, based on 871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Quality Inn & Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

871 reviews
3.0
Feb 23, 2016

Its alright

Recommend
CEO approval
Business Outlook

Pros

The management are all really nice. It is a pretty nice hotel. Starting out ive been very slow but they were super nice to me about it.

Cons

It is just extremely hard work, and im not paid enough. Should start out at $10/hour, and then aftee 90 days go up to $12-15/hour.

3.0
Feb 11, 2016
Recommend
CEO approval
Business Outlook

Pros

my managers are good people (at least they are when I'm around). I wouldn't work here if i didn't get along with management. freedom: i am the only one in the building once 5 p.m roles around most of the time my managers gave me discretion once i proved i knew what i was doing got a few raises ($.50 each, after 4 months) when i proved i deserved it. thats probably early compared to most of the people who i worked with meeting interesting people you have to power to help people enjoy their stay! if you enjoy serving people (as i do) this job can be better than average computer system easy to use once you get the hang of it can be a good college job if you can focus

Cons

Revolving door for new employees and you won't get compensated for training them. with that problem comes loads more (extra work, unhappy guests, unexpected call-ins, these are not required but if you are like me (college) you take what you can get (they probably exploit that) Lots of unwritten rules (especially on computer system) that they don't really tell you about unless you do something wrong (my managers didn't scold me just told me how to do it later or i found out myself) My hotel claimed "i would be compensated" for doing my online training at home with no proof that they actually pay me for it. most people stop after 5 modules (there are like 75) Sometimes i feel like I'm gouging people as far as price goes for a room Awkward hours. I often worked doubles till i got really sick one time and said no more. granted i did these doubles voluntarily and sometimes during school. Why? because i wasn't really making enough money and needed to prove to management i was reliable.(thus gaining bargaining power for later) I have never met the owner and to me thats disrespectful. I have no idea who the name on my check is. My GM works very hard. some days i am not sure how/why she does it. I was working with lots of people my age (20) or a little older (speaking for my hotel) and with that comes newbies and cheap labor. the managers know these things so discussing wage is more difficult if you are like me (young and "unskilled")

2.0
Feb 9, 2016

not impressed

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Easy work, easy to navigate software system, pretty lobby.

Cons

No advancement, poor pay, night and weekend work, diva like customers. Not enough materials to perform job correctly. Always short on paper, ink, antiquated phone systems.

Viewing 760 - 762 of 871 Reviews

Glassdoor has 930 Quality Inn & Suites reviews submitted anonymously by Quality Inn & Suites employees. Read employee reviews and ratings on Glassdoor to decide if Quality Inn & Suites is right for you.