QualityAI reviews

3.2

52% would recommend to a friend

(315 total reviews)
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Andrew Duncan

42% approve of CEO

41% positive business outlook

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315 reviews

Reviews about "Compensation"

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5.0
Jul 15, 2025

Great service company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good company for employees. Better then most services companies. Promotions and professional opportunities available

Cons

Salary could be better compared to the market

2.0
Jul 2, 2025
Recommend
CEO approval
Business Outlook

Pros

- Involvement in complex, high-impact projects across sectors - Emphasis on automation, efficiency, and measurable delivery outcomes - Strong cross-functional collaboration across globally distributed teams (onshore, nearshore, offshore)

Cons

- Advancement is limited; promotions are rare and performance beyond expectations is often unrecognized - Forced bell-curve evaluation system undermines team performance by mandating that 10% "fail" annually—even on high-performing teams - Recognition and rewards are not proportionate to effort; excellence is expected, not acknowledged - Roles are often tied to project-based contracts with limited long-term employment stability - Demanding environment with constant upskilling expectations; not ideal for those seeking stability - Innovation adoption is slow unless driven by client demand - Some senior managers tend to micromanage projects rather than empower teams through strategic oversight and trust in subject matter expert

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QualityAI Response
11mo
We truly appreciate and value your input/feedback on our core strengths and possible areas of improvement. With ongoing developments in our rewards and recognition program and performance management system, we aim to promote our culture of appreciation further and bring greater visibility to KPIs that will drive individual and team performance. We look forward to your continued commitment, ideas and contributions to make Qualitest a great place to grow.
1.0
Jun 27, 2025
Recommend
CEO approval
Business Outlook

Pros

There is only one pro—on-time payment.

Cons

This company operates by essentially hiring what I can only describe as "modern slaves" for their end clients. As an employee, you are given no power or protection against the client's demands; the policy seems to be a strict "yes, sir" to whatever the end client's management dictates, without question. The unprofessionalism starts at the top, particularly with a U.S.-based manager who appears to lack direction, merely "walking around" without a clear understanding of their role or responsibilities. Furthermore, this is a remarkably cheap company that pays below minimum wage and demonstrates a clear pattern of unfair treatment and discrimination towards their employees. A striking example of this is the glaring disparity in privileges: some employees are granted the flexibility of working from home, arriving late, or leaving early without consequence. Yet, if I was even 20 minutes late, it was immediately addressed. This double standard is particularly galling when the end client's manager, who works from home and enjoys leisure while on calls, still complains about an employee's minor tardiness. Adding to the difficult environment, employees are discouraged from asking questions of the client manager. Any attempt to do so can result in complaints being escalated to the Qualitest/Q Analyst manager, who will then unfairly criticize you, even when you are in the right. It's clear that for this company, the "Client" is the absolute priority, which is understandable given they make their money from them. If you are not in a managerial position, be acutely aware that you are susceptible to blaming, bullying, and discrimination without any investigation. This can happen simply because a client manager dislikes you, especially if you have had the audacity to correct them. Given my experience, if you have any other employment option available to you, I strongly advise you to never, ever choose this company.

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QualityAI Response
11mo
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience at Qualitest does not meet your expectations. While we understand that working in client-facing roles can be challenging, we take claims of unfair treatment, discrimination, and lack of support very seriously. We want to emphasise that Qualitest is committed to maintaining a respectful and inclusive work environment for all employees, regardless of level or role. We do not tolerate bullying, harassment, or discrimination from employees, managers, or third parties, including our clients. Any concerns raised through the appropriate internal channels are thoroughly reviewed and addressed. In response to your comment about compensation, Qualitest pays competitive wages in line with market standards and applicable labour laws in all jurisdictions where we operate. We regularly benchmark our compensation practices to ensure fairness and alignment with industry norms. While we understand that individual experiences vary, the claims made in this review do not reflect the values we uphold as an organisation. We remain committed to fostering a culture built on respect, accountability, and transparency, and we always welcome constructive feedback aimed at helping us improve.
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