Qualtrics reviews

3.6

60% would recommend to a friend

(2,619 total reviews)
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Jason Maynard

33% approve of CEO

41% positive business outlook

Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,619 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
5.0
Jul 6, 2017

Sales

Recommend
CEO approval
Business Outlook

Pros

You are more than just a number here in Qualtrics - you have a real impact on the business

Cons

none at all in this place

4.0
Jun 28, 2017

Great Place to Work

Recommend
CEO approval
Business Outlook

Pros

Free food every day. Fun culture.

Cons

Especially in sales, there is an extreme lack of women in the workplace.

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Qualtrics Response
9y
Appreciate the feedback! Diversity is a major global priority at Qualtrics and will continue to be a focus for us. Just this morning at an all-hands meeting, we were thrilled to announce that Lori Kun is joining the company to lead one of our most important initiatives (www.5forthefight.org), reporting directly to CEO Ryan Smith.
3.0
Jun 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great learning experience

Cons

This will be from the lens of someone in sales (lower tier Account Executive): 1) What happens when you have success and you are really cheap? You promote from within. Make sure to label it as a ‘strength’ though versus a weakness. This is something Qualtrics has excelled at on multiple accounts. Sometimes promoting from within can be great. If you are in a static market, it makes sense. There is little change in the everyday business and sales process. However, if you are in a startup environment where everything is constantly changing, you're setting yourself up for a bad time. That bad time is in full effect right now. These homegrown legacy sales managers and region leads have no idea what or why the customers of today are purchasing Qualtrics (especially as it relates to SMB, Mid-). To sum it up, their mindset is outdated. This is more than a problem. These same individuals are the people who are doing ALL of the training. I would love a competent leader from an outside organization to sit in on one of these sessions. I do not remember the last training that was well received. It’s comical at this point. This communication gap needs to be resolved. 2) Attrition is high. Not sorta high - I mean extremely high. Out of a group of 9 or 10 sales reps on my team from when I started, only two of the are left. Also, two of the most tenured reps in the company have also left in the last few months, too. This is caused by many different factors, namely 1) account allocation 2) hiring too many quota carriers and 3) data in our CRM. The only individuals who hit are ones who either got really lucky with account allocation or the reps who have been here for eons and have great accounts. While leadership says that they don’t care if attrition is high as long as their ‘best’ reps stay, that’s unproductive. The only way someone gets promoted is if they have a solid territory. The problem is that these territories are divided up arbitrarily. I've seen so much potential talent walk out that door because of unfair circumstances. But wait, am I just making excuses? I don' know - ask the 75% of the software sales team that didn't hit their quota.

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Qualtrics Response
8y
We value your feedback and appreciate you taking the time to share. As the company continues to grow and evolve, so do our training, recruiting, and promotion processes. Over the past 12 months, we have significantly increased the professional development budget for sales and are continuing to iterate our trainings based on regular employee feedback. Regarding recruiting and promotion, we are always looking for the best candidates wherever we find them. For example, we recently named two new enterprise leads -- one hired externally from a Fortune 100 software company and the other promoted from within Qualtrics. Again, thanks for your feedback- we’re always working to raise Q’s talent bar!
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