Pros
I recently gave my two weeks notice and I’m heartbroken about it. I am only leaving because I got a job closer to home.
I started at Quench over two years ago as a call team representative. After 6 months, I was promoted to work escalation cases. After doing that for about a year, I was promoted again to another new position. My biggest challenge in my new role was project management and prioritizing my schedule. I was blessed enough to report to the VP of customer care who quickly became a mentor to me. She truly is the reason why I am where I am today in my career. She helped me strengthen my skill set to the potential it could be. She saw something in me that I didn’t see in myself, which allowed me to grow the confidence to really grow in my role, and as a person. She is a mentor for everyone inside and outside of her department, and really wants the company and the people in it to reach their full potential.
The Recruiting/hiring Process was amazing when I first got hired at Quench. I have never felt more confident accepting a job offer than I did with the recruiter who hired me, and I know she makes everyone she interviews/hires feel the same way. Both of the recruiters go through countless resumes and still manage to treat everyone they talk to personably.
Multiple colleagues have told me that they made the decision to come to Quench because of how amazing the recruiting process was.
The whole HR department is very approachable and I’ve always felt comfortable to speak with them work and non-work related
It’s not everyday you work in a company where the CEO knows everyone by name. He is one of the most easy going CEO’s I have ever met and he makes a consistent effort to get to know everyone in the office.
The whole executive team is like this and it really makes you feel appreciated.
Despite previous negative reviews, the managers are doing the best that they can do and are learning something new everyday while remaining as positive as possible during the process. When a company changes systems, like we did, it’s hard for everyone but it is especially hard for the managers and leadership team. The managers are doing a great job and I truly appreciate all of them.
Quench is a great place to work and like any other company it has experienced some growing pains. There has been a lot of change that has happened in the past couple of years - including,
The customer base growing significantly
The teams/departments growing significantly
Going from a private company to a public one
Implementing a completely new system. That has been a lot of change in a short period of time, so growing pains are inevitable.
Overall, Quench is a family, and I built friendships there that I will have for the rest of my life and I am so grateful.
Cons
I don't have many cons. I just have a few suggestions:
Keep employees engage through company wide activities and departmental activities.
Do team building exercises
Create a suggestion box for employeess to suggest company activities/events they would like to see in the future
