Quest Software reviews

New executive team is a complete mess. The whole pitch by the CEO and CRO was the fixes would be easy and quick. Their plan was to replace tenured employees and sales reps with their buddies that took orders at EMC or whatever other hardware company they came from which in turn would lead to quick wins. This is not the case - they've lost significant institutional knowledge, overspent on overstuffed leadership team, misdirected their focus, and overloaded reps with impossible to reach quotas. Quest has great customers and I fear the new set up will be worse for them than the previous compliance focus.

Past 18 months, all new leadership, top heavy and they have no idea what they are doing. CEO hires any past buddy that worked at EMC and have know idea what they are doing. “I got 15m dollar PO for hardware in the 1990’s. Why aren’t you getting those deals now with Quest unbelievable products”. These leaders have know idea what Quest is and can’t see that it’s all broken with the changes in past 18 months. Blind leading the blind in leadership and it’s hurting customers. Products don’t work… no innovation. Can’t keep up with competition, data base providers and free tools are better. Large customer renewal cost/% and new license cost increase monthly. Trying to become a SaaS company with legacy products that aren’t modern. Account manager can’t make money. Territory shrunk, only paid on new and no upsell opportunity and absolutely no support from new leadership because they just don’t know. Hired 500 customer success reps that know nothing about product and customers don’t want to hear from. Would not recommend to anyone. Not even to someone I thought could get experience. It’s not worth it. It’s that bad…..