Quest Software reviews

3.4

61% would recommend to a friend

(206 total reviews)
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Tim Page

57% approve of CEO

54% positive business outlook

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206 reviews

Reviews about "Compensation"

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1.0
Nov 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Nice/fun people to work with

Cons

The whole structure is a disaster. Pretty much the whole management chain has left after the Dell divestiture. Original payments were incomplete, fluctuating and without any sort of break down on what was been paid (Dell did provide a break down). An audit was made to correct any missing payments, however the results from said audits weren't passed on. We still don't know if an audit was actually done. There's an overall lack of training and the means to deliver it. There's a training department, however all the "trainers" serve pretty much as Project Managers. There's a lack of commitment on things that are said and promised, and what's actually delivered. There're no vertical growth opportunities. As explained by one of the former VPs. A growth path doesn't need to be vertical, it can be a lateral movement and you'll learn new things (you'll be paid the same though and still need to wait 12 months, if an exception is granted, or 18 months before applying to a new role). There're no quarterly/half-year recognition awards as was with Dell. Quest Software Panama doesn't meet the requirement for most banks, therefore we're VERY limited on our banking options and this will be the case for at least four(4) more years... Most of these items are accentuated by a constant assurance from management that this was going to be a smooth transition.

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Quest Software Response
8y
Thank you for taking the time to write such a comprehensive review. Many of this information is new to me and, since you are a current employee, I'm hoping you will reach out to me directly at luann.johnson@quest.com LuAnn CHRO
2.0
Nov 14, 2017

Account Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Decent products -Decent infrastructure already in place to help sales people be successful (Existing Salesforce database with lots of key contacts, existing customer base who, for the most part, are happy) -Divested from Dell, Dell destroyed the progress of all Quest's products

Cons

-Management can be extremely deceitful Delivering comp plans half way through quarters Mentioning lowering quotas and it never happening Reps having to fight to get proper commission payouts -Quotas are extremely unrealistic, no one is hitting quota.. maybe 10% of reps -No culture because experienced employees are laid off and then new employees are hired for the same positions 4 months later that must be trained and guided. Years of natural experience lost... -No tools given to sales to help them sell No one teaches anyone how to create reports in salesforce No existing account sets are given to new inside sales rep in new territories Reps not trained on mass emailing Reps not taught basics of selling - value, time, money, pain Lack of call shadowing to help reps -Lack of leadership - not a lead from the front mentality, lead by blaming others and offloading work to others -Mentality of "Always busy" but definitely not always busy because in reality there is not much going on

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Quest Software Response
8y
Thank you for a very long and detailed list of your experiences with Quest post divestiture. I'm sorry that your experience was so unsatisfactory. We have made great strides in reorganizing our sales teams from a functional model to a BU specific sales force. While there have certainly been issues from time to time, Quest leaders have acted with integrity and with the best interests of employees in mind at all times. There have been many success stories, including our announcement yesterday of the current crop of early qualifiers for President's Club. Good luck in your new role LuAnn CHRO
1.0
Oct 4, 2017

Kind of depressing to work for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people - only reason I stayed as long as I did Lower management- great people understand life work balance You may get to travel on quest dime to big work conventions Great products Ok starting pay good vacay and sick leave

Cons

Unfortunately working at quest was like being on the Titanic when it got hit by the iceberg. You see people colleagues let go with a life jacket which is nice of the company. But at the same time you see them and wonder if you will get on one of those lifeboats. The work is mundane and upper management expects to much with little to no rewards. I was with quest/Dell for 4 years and sadly only once saw a miniscule raise. Recently they appeared to have released a few more employees and promoted some within so that's good/sad. But the culture at quest is lacking at best I really do wish them the best of luck in the future the software they sell is actually solid.

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Quest Software Response
8y
There have been so many investments in our employees in the year since our divestiture from Dell including immediate targeted increases for five sites where we lagged behind market and full scale compensation planning for the rest of the company. We've enhanced benefits in the US, saving many employees hundreds of dollars in contributions each year. We have also done similar work around the world to ensure that we remain competitive. We have created and inculcated a purposeful culture as exemplified by our Purpose, Vision and Values model. The success of this can be measured in the literally hundreds of peer nominations we get each quarter for our Values awards. Last but not least, we introduced a companywide bonus plans for our noncommissioned employees and made a mid year payout based on results. We are still working hard on post-divestiture operational and logistical challenges. It's no Princess Cruise but believe me, it's no Titanic.k LuAnn CHRO
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