Is R.R. Donnelley a good company to work for as a CSR/Account Manager?

CSR/Account Manager professionals working at R.R. Donnelley have rated their employer with 3.3 out of 5 stars in 104 Glassdoor reviews. This is a lower than average score with the overall rating of R.R. Donnelley employees being 3.4 out of 5 stars. Search open CSR/Account Manager Jobs at R.R. Donnelley now and start preparing for your job interview by browsing frequently asked CSR/Account Manager interview questions at R.R. Donnelley .

Does R.R. Donnelley pay CSR/Account Manager employees well?

CSR/Account Manager professionals rate their compensation and benefits at R.R. Donnelley with 2.7 out of 5 stars based on 104 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about CSR/Account Manager salaries at R.R. Donnelley.

How happy are CSR/Account Manager professionals working at R.R. Donnelley?

62% of CSR/Account Manager employees at R.R. Donnelley would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. CSR/Account Manager professionals have also rated R.R. Donnelley with a 3.2 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.3 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at R.R. Donnelley?

Project Manager (80) , Customer Service Representative (68) , Graphic Designer (66) , Financial Analyst (61) , Manager (61) , Documentation Specialist (51) , Financial Associate (50) , Document Specialist (46) , Sales Representative (40) , Machine Operator (34) , Material Handler (33) , Process Associate (32) , Senior Graphic Designer (32) , Account Manager (31) , Senior Software Engineer (28)

What are the pros of working at R.R. Donnelley according to real employee reviews?

"Great people and a chance to learn new things." ((in 274 reviews)); "Good pay but not much else going for it." ((in 127 reviews)); "Good work life balance and flexible" ((in 112 reviews)); "Good work environment for employees" ((in 78 reviews)); "Friendly employees and leaders." ((in 76 reviews))

What are the cons of working at R.R. Donnelley according to real employee reviews?

"The management is poor and they are stuck in doing things in an archaic way from sales to production." ((in 221 reviews)); "No benefit and no room fir growth" ((in 204 reviews)); "Low salary provided even after working for 4 years not even getting 20k" ((in 176 reviews)); "There is no 401K match and the insurance has increased almost 30% every year." ((in 62 reviews)); "No training and is all on job." ((in 56 reviews))

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R.R. Donnelley

R.R. Donnelley CSR/Account Manager reviews

3.3

62% would recommend to a friend

(104 total reviews)

Thomas J. Quinlan, III

80% approve of CEO

24% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

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CSR/Account Manager employees have rated R.R. Donnelley with 3.3 out of 5 stars, based on 104 company reviews on Glassdoor. This indicates that most CSR/Account Manager professionals have a good working experience there. R.R. Donnelley is rated in line with the average (within 1 standard deviation) by CSR/Account Manager professionals compared to other employers within the Media & Communication industry (3.7 stars).

Reviews by job title

104 reviews

3.0

Jan 13, 2026

Good place for experienced employees

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Perks and Benefits offered by the office

Cons

Less to no yearly hikes

3.0

Dec 14, 2025

Customer Service Representative (CSR)

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Flexible hours that allow for accommodations.

Cons

Limited room for advancement and promotions.

2.0

Nov 13, 2025

YMMV

Account manager

Recommend

CEO approval

Business Outlook

Pros

On time paycheck each week

Cons

Your Mileage May Vary Signficantly

Viewing 1 - 3 of 104 Reviews

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R.R. Donnelley CSR/Account Manager reviews

Company ratings over time

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Reviews by job title

Good place for experienced employees

Customer Service Representative (CSR)

YMMV

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