Is R.R. Donnelley a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at R.R. Donnelley have rated their employer with 3.3 out of 5 stars in 104 Glassdoor reviews. This is a lower than average score with the overall rating of R.R. Donnelley employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at R.R. Donnelley now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at R.R. Donnelley .

Does R.R. Donnelley pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at R.R. Donnelley with 2.8 out of 5 stars based on 104 anonymously submitted employee reviews. This is 6.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at R.R. Donnelley.

How happy are Customer Service (CSR) professionals working at R.R. Donnelley?

63% of Customer Service (CSR) employees at R.R. Donnelley would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Customer Service (CSR) professionals have also rated R.R. Donnelley with a 3.2 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.4 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at R.R. Donnelley?

Project Manager (80) , Customer Service Representative (68) , Graphic Designer (66) , Financial Analyst (61) , Manager (61) , Documentation Specialist (51) , Financial Associate (50) , Document Specialist (46) , Sales Representative (40) , Machine Operator (34) , Material Handler (33) , Process Associate (32) , Senior Graphic Designer (32) , Account Manager (31) , Senior Software Engineer (28)

What are the pros of working at R.R. Donnelley according to real employee reviews?

"Great people and a chance to learn new things." ((in 274 reviews)); "Good pay but not much else going for it." ((in 127 reviews)); "Good work life balance and flexible" ((in 112 reviews)); "Good work environment for employees" ((in 78 reviews)); "Friendly employees and leaders." ((in 76 reviews))

What are the cons of working at R.R. Donnelley according to real employee reviews?

"The management is poor and they are stuck in doing things in an archaic way from sales to production." ((in 221 reviews)); "No benefit and no room fir growth" ((in 204 reviews)); "Low salary provided even after working for 4 years not even getting 20k" ((in 176 reviews)); "There is no 401K match and the insurance has increased almost 30% every year." ((in 62 reviews)); "No training and is all on job." ((in 56 reviews))

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R.R. Donnelley

R.R. Donnelley Customer Service (CSR) reviews

3.3

63% would recommend to a friend

(104 total reviews)

Thomas J. Quinlan, III

84% approve of CEO

24% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Culture & values

3.2

Work/Life balance

3.2

Senior management

3.0

Career opportunities

2.8

Compensation and benefits

Customer Service (CSR) employees have rated R.R. Donnelley with 3.3 out of 5 stars, based on 104 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. R.R. Donnelley is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Media & Communication industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Reviews by job title

104 reviews

1.0

May 31, 2022

Terrible place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Co-workers are great and work as a family.

Cons

Benefits are terrible and get worse every year, they do NOT give raises and have had a freeze on raises for over 9 years, they rarely replace employees that quit or retire, management and HR do not resolve the conflict between employees even when it is harassment, it's almost impossible to move up in the company and when you do there is no raise or benefits for the move.

3.0

May 13, 2022

job

Account manager

Recommend

CEO approval

Business Outlook

Pros

The benefits are pretty good.

Cons

The pay could be more.

2.0

Mar 31, 2022

It's a job

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

It's a large company with steady work.

Cons

No 401k match, yearly raises are 1%, no bonuses

Viewing 31 - 33 of 104 Reviews

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Jobs at R.R. Donnelley

Client Service Professional - Packaging Focus

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R.R. Donnelley Customer Service (CSR) reviews

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