Is R.R. Donnelley a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at R.R. Donnelley have rated their employer with 3.3 out of 5 stars in 104 Glassdoor reviews. This is a lower than average score with the overall rating of R.R. Donnelley employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at R.R. Donnelley now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at R.R. Donnelley .

Does R.R. Donnelley pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at R.R. Donnelley with 2.8 out of 5 stars based on 104 anonymously submitted employee reviews. This is 6.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at R.R. Donnelley.

How happy are Customer Service (CSR) professionals working at R.R. Donnelley?

63% of Customer Service (CSR) employees at R.R. Donnelley would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Customer Service (CSR) professionals have also rated R.R. Donnelley with a 3.2 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.4 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at R.R. Donnelley?

Project Manager (80) , Customer Service Representative (68) , Graphic Designer (66) , Financial Analyst (61) , Manager (61) , Documentation Specialist (51) , Financial Associate (50) , Document Specialist (46) , Sales Representative (40) , Machine Operator (34) , Material Handler (33) , Process Associate (32) , Senior Graphic Designer (32) , Account Manager (31) , Senior Software Engineer (28)

What are the pros of working at R.R. Donnelley according to real employee reviews?

"Great people and a chance to learn new things." ((in 257 reviews)); "Good pay but not much else going for it." ((in 132 reviews)); "Good work life balance and flexible" ((in 117 reviews)); "Good work environment for freshers" ((in 81 reviews)); "Friendly employees and leaders." ((in 71 reviews))

What are the cons of working at R.R. Donnelley according to real employee reviews?

"The management is poor and they are stuck in doing things in an archaic way from sales to production." ((in 218 reviews)); "No benefit and no room fir growth" ((in 201 reviews)); "Low salary provided even after working for 4 years not even getting 20k" ((in 176 reviews)); "There is no 401K match and the insurance has increased almost 30% every year." ((in 60 reviews)); "The managers have no experience." ((in 56 reviews))

R.R. Donnelley Customer Service (CSR) reviews

3.3

63% would recommend to a friend

(104 total reviews)

Thomas J. Quinlan, III

84% approve of CEO

24% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated R.R. Donnelley with 3.3 out of 5 stars, based on 104 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. R.R. Donnelley is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Media & Communication industry (3.7 stars).

Reviews by job title

104 reviews

4.0

Apr 8, 2021

A good employer

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good working environment, nominal pay

Cons

Nothing as of now that is considered a con.

1.0

Mar 24, 2021

Poor culture, focus, and vision

Account manager

Recommend

CEO approval

Business Outlook

Pros

Exposure to high profile clients, creating real world supply chain and print solutions that have an impact

Cons

Low pay, long hours, culturally suffocating. Employees are expected to bend over backwards to satisfy customer demands and grow the business, but are not rewarded for their efforts internally. Encouraged to work through holidays and weekends, management embraces a closed door "what's in it for me" communication style. Bad benefit options, 2 week vacation, no 401k match. The company is doing it's best to survive in a dying industry and making poor financial decisions along the way.

2.0

Mar 4, 2021

Print Production Specialist

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Management does not not micromanage

Cons

The load can be unevenly distributed.

Viewing 46 - 48 of 104 Reviews

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Jobs at R.R. Donnelley

Client Service Professional - Packaging Focus

Customer Account Assistant

Print Production Spec - Client Service Representative 1st Shift

R.R. Donnelley

R.R. Donnelley Customer Service (CSR) reviews

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Reviews by job title

A good employer

Poor culture, focus, and vision

Print Production Specialist

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