Is R.R. Donnelley a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at R.R. Donnelley have rated their employer with 3.3 out of 5 stars in 104 Glassdoor reviews. This is a lower than average score with the overall rating of R.R. Donnelley employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at R.R. Donnelley now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at R.R. Donnelley .

Does R.R. Donnelley pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at R.R. Donnelley with 2.8 out of 5 stars based on 104 anonymously submitted employee reviews. This is 10.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at R.R. Donnelley.

How happy are Customer Service (CSR) professionals working at R.R. Donnelley?

63% of Customer Service (CSR) employees at R.R. Donnelley would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Customer Service (CSR) professionals have also rated R.R. Donnelley with a 3.2 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.4 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at R.R. Donnelley?

Project Manager (80) , Customer Service Representative (68) , Graphic Designer (66) , Financial Analyst (61) , Manager (61) , Documentation Specialist (51) , Financial Associate (50) , Document Specialist (46) , Sales Representative (40) , Machine Operator (34) , Material Handler (33) , Process Associate (32) , Senior Graphic Designer (32) , Account Manager (31) , Senior Software Engineer (28)

What are the pros of working at R.R. Donnelley according to real employee reviews?

"Great people and a chance to learn new things." ((in 274 reviews)); "Good pay but not much else going for it." ((in 133 reviews)); "Good work life balance and flexible" ((in 115 reviews)); "Friendly employees and leaders." ((in 77 reviews)); "The work environment was good" ((in 72 reviews))

What are the cons of working at R.R. Donnelley according to real employee reviews?

"The management is poor and they are stuck in doing things in an archaic way from sales to production." ((in 219 reviews)); "No benefit and no room fir growth" ((in 195 reviews)); "Low salary provided even after working for 4 years not even getting 20k" ((in 178 reviews)); "Bad benefits no 401k match" ((in 67 reviews)); "The managers have no experience." ((in 59 reviews))

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R.R. Donnelley

R.R. Donnelley Customer Service (CSR) reviews

3.3

63% would recommend to a friend

(104 total reviews)

Thomas J. Quinlan, III

84% approve of CEO

24% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (104 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated R.R. Donnelley with 3.3 out of 5 stars, based on 104 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. R.R. Donnelley is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Media & Communication industry (3.7 stars).

Reviews by job title

104 reviews

3.0

Aug 6, 2025

Average pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Free Food, Transport (one way).

Cons

Office politics, low pay, no pay rise but too much work

5.0

Apr 23, 2025

Great Place to Work

Account manager

Recommend

CEO approval

Business Outlook

Pros

Work from home Great colleagues Great management

Cons

Pay is not that great.

3.0

Apr 21, 2025

RRD

Account manager

Recommend

CEO approval

Business Outlook

Pros

Range of opportunity Solid support for tools to complete task

Cons

Management strives to support those who do not have work/life boundaries Pay based on geographic area not skill level

Viewing 4 - 6 of 104 Reviews

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Customer Account Assistant

Customer Service Account Specialist

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Client Service Professional - Packaging Focus

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R.R. Donnelley

R.R. Donnelley Customer Service (CSR) reviews

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