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      R.R. Donnelley

      Engaged Employer

      R.R. Donnelley Customer Service (CSR) reviews

      3.3

      63% would recommend to a friend

      (104 total reviews)

      Thomas J. Quinlan, III

      84% approve of CEO

      24% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated R.R. Donnelley with 3.3 out of 5 stars, based on 104 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. R.R. Donnelley is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Media & Communication industry (3.7 stars).

      Reviews by job title

      104 reviews
      2.0
      Dec 23, 2016

      Soul crushing

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some amazing co-workers. Flex time is a nice benefit.

      Cons

      Management is horrible from the top to the floor. This place has destroyed every ounce of happiness in me. Poor pay, no raises and no bonuses. Management throws employees under the bus and rarely recognize employees for their achievements. No benefit for being a go-getter or going above and beyond... it is actually discouraged. Work tons of overtime with nothing to show for it

      Viewing 73 - 75 of 104 Reviews
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      R.R. Donnelley reviewsR.R. Donnelley Customer Service (CSR) reviews

      Glassdoor has 4,189 R.R. Donnelley reviews submitted anonymously by R.R. Donnelley employees. Read employee reviews and ratings on Glassdoor to decide if R.R. Donnelley is right for you.