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      R.R. Donnelley

      Engaged Employer

      R.R. Donnelley Customer Service (CSR) reviews

      3.3

      63% would recommend to a friend

      (104 total reviews)

      Thomas J. Quinlan, III

      84% approve of CEO

      24% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated R.R. Donnelley with 3.3 out of 5 stars, based on 104 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. R.R. Donnelley is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Media & Communication industry (3.7 stars).

      Reviews by job title

      104 reviews
      2.0
      Jul 8, 2016

      CSR

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good money & worked with a lot of really good people (at least those not in management).

      Cons

      Your run of the mill company that's too large & always looking at the bottom line. My entire department was laid off, only to be resurrected at another location with younger employees. I feel sure this was an effort to cut back on salaries.

      3.0
      Jul 6, 2016

      Review for RR Donnelley

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The position is a constant learning opportunity and the environment is comfortable

      Cons

      You are only as good as your mentor allows you to be...Meaning, the power to grow and learn is in the hands of someone other than yourself

      3.0
      Jun 25, 2016

      Customer Service Rep.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Love the work. Great hours. Vacation time. The co-workers were great. Managers were easy to talk with. Great commute. Insurance was fair.

      Cons

      I wished they did a match on the 401k. Other plants need to understand each other's capability when asking for help to get a job done.

      Viewing 79 - 81 of 104 Reviews
      Related searches: R.R. Donnelley Customer Service (CSR) jobs | R.R. Donnelley Customer Service (CSR) salaries | R.R. Donnelley benefits | R.R. Donnelley Customer Service (CSR) interviews
      R.R. Donnelley reviewsR.R. Donnelley Customer Service (CSR) reviews

      Glassdoor has 4,188 R.R. Donnelley reviews submitted anonymously by R.R. Donnelley employees. Read employee reviews and ratings on Glassdoor to decide if R.R. Donnelley is right for you.