RAC reviews

4.5

89% would recommend to a friend

(1,052 total reviews)
avatar

Dave Hobday

93% approve of CEO

84% positive business outlook

RAC has an employee rating of 4.5 out of 5 stars, based on 1,052 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

1K reviews
1.0
Oct 27, 2020

Awful

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free hot drink when given bad news.

Cons

7 years of tenure and 2 pay cuts later, I have to say this company treats their staff like modern day slaves. And they do not treat their members any better by driving prices up every year! No thanks for tenure. Bonus slashed by 50% and basic wage put down by 30% for some. Basic wage may be higher than other call centers but I can guarantee you, you will be better appreciated as a human being by other organisations. If you would to relive your high school days and be treated like a mindless teenager then this job is definitely for you.

3.0
Oct 23, 2020
Recommend
CEO approval
Business Outlook

Pros

You will get free breakdown cover.

Cons

Management are terrible and the majority manage by fear and micromanagement is the norm. The company has lost it's sense of caring for their employees. It tries to present a culture where certain values are important. None of the values are anything to do with how the business operates and are there to protect the useless, ego driven management that claim to be leaders. The company regularly coerced their permanent employees to signing contracts to reduce their salary justifying it by offering higher commission strategies. Nobody knew what their salary would be from one year to the next. The company doesn't care for it's staff and the eo called management that run it won't hesitate to say you are replaceable. Most people end up suffering from anxiety or depression and are managed out of the business through their unforgiving absence management system. You need to be a member of the Union otherwise the company walks all over you and will only back off once you involve the union. What does that tell you?

Viewing 934 - 936 of 1,052 Reviews

Glassdoor has 1,120 RAC reviews submitted anonymously by RAC employees. Read employee reviews and ratings on Glassdoor to decide if RAC is right for you.