Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      RAC

      Engaged Employer

      RAC reviews

      4.5

      89% would recommend to a friend

      (1,050 total reviews)
      avatar

      Dave Hobday

      93% approve of CEO

      84% positive business outlook

      Ratings by demographic groups

      RAC has an employee rating of 4.5 out of 5 stars, based on 1,050 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The RAC employee rating is 22% above average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

      Reviews by job title

      1K reviews
      5.0
      May 20, 2026

      Supported but a whirlwind

      Marketing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Takes a while to adapt to the speed at which the organisation works, I guess it makes sense with having to be always-on for our members - but I must say it does make it exciting, especially compared to my past roles where you feel you’d get nowhere with trying to implement new things or trying something different. Here, it’s not only embraced but pushed and I’ve personally felt backed by exec on larger projects that, in other places, they wouldn’t even hear about as it wouldn’t make it past my own line manager. The people are so supportive and friendly, everyone I’ve come into contact with, worked with or presented to have genuinely been great and I feel everyone really does have the same goal. It makes my job a lot smoother and I feel stable here. I’m really enjoying my time here - it’s not easy, but I do feel like there was no smoke and mirrors in regards to that anyway so I knew what I was getting myself in for!

      Cons

      I’m close to a lot of the initiatives that happen across the business that affect both members and colleagues so I have a good understanding of why the business makes certain decisions and the benefits. I do think this should be further communicated though as I know I have colleagues who feel quite distant and then have a warped view on what’s happening.

      avatar
      RAC Response
      1mo
      Thank you for sharing such a thoughtful review, it’s great to hear you’re enjoying your time with us. We’re glad you’ve felt supported in a fast-paced environment and had the opportunity to try new ideas, with backing from leadership on bigger projects. It’s also fantastic to hear such positive feedback about our people and collaborative culture. We really appreciate your point on communication too. Ensuring everyone feels connected to the bigger picture is important, and we’ll continue working to improve this.
      1.0
      May 18, 2026

      A stepping stone but wouldn’t recommend

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked with some lovely people at the RAC, if you manage to stay and pass probation, you gain some respect and make friends. Basic salary is not too bad. There’s structure and the training is good.

      Cons

      Bonus is capped and it’s extremely hard/almost impossible to earn maximum bonus. Although close colleagues can be friendly, it’s not a great environment. Always someone in tears. Always being made to feel that you’re failing despite working with software that is very out of date and processes that are frustrating. You’ll get hero shoutouts (certificates) for achievements which are soon forgotten and you’re blamed for company failings shortly afterwards. Good people aren’t valued. There doesn’t seem to be a complaints department so frustrated customers just keep getting sent round in circles ruining sales conversion! Shifts are different each day and designed to benefit the company. They don’t consider the impact on the employee.

      avatar
      RAC Response
      1mo
      Thank you for taking the time to share your feedback. We’re really pleased to hear that you built strong relationships during your time here and found the training and structure helpful -that’s important to us. We’re sorry to hear about your experience in other areas. Creating a positive, supportive environment where people feel valued and set up to succeed is something we care deeply about, and it’s disappointing to hear your experience. Your comments around targets, recognition, systems, and shift patterns are all taken seriously, and we know how important it is that these feel fair, achievable, and consistent so we'll be taking this away to look at with the relevant teams. We’re continually reviewing how we support our colleagues, from the tools and processes we use, to how performance is recognised and how feedback is actioned -and insights like yours help highlight where we need to improve. Thank you again for your honesty, and we wish you all the best in your next role.
      5.0
      May 18, 2026

      Great Team, Culture, and Opportunities.

      Information security analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      I wasn’t entirely sure what to expect before joining RAC, but it’s turned out to be a fantastic experience. I’ve joined a truly great team, everyone is supportive, knowledgeable, and easy to work with. The people here make a huge difference, and there’s a genuine sense of collaboration across the organisation. The work culture is excellent, with a strong focus on both professional growth and work-life balance. On top of that, the overall package and benefits are very competitive, which makes it an even better place to work. I’d definitely recommend RAC.

      Cons

      As with many growing organisations, some processes and tools are still evolving/maturing. So there's lots to be done to get these smoothed out and tuned.

      avatar
      RAC Response
      1mo
      Thank you for sharing such positive feedback, we appreciate you taking the time to do so. It’s great to hear how strongly your experience of the team has come through. Building a supportive, collaborative environment where people can learn from each other and do their best work is a big focus for us, so it’s encouraging to know that’s reflected in your day-to-day experience. We recognise your point on processes and tools. As we continue to evolve, we’re focused on improving and strengthening these areas to better support our colleagues and keep pace with our growth - some of these exciting improvements are currently in motion. Thanks again for your recommendation, we’re really glad to have you as part of the RAC.
      Viewing 13 - 15 of 1,050 Reviews
      Related searches: RAC jobs | RAC salaries | RAC benefits | RAC interviews
      ReviewsRAC reviews

      Glassdoor has 1,118 RAC reviews submitted anonymously by RAC employees. Read employee reviews and ratings on Glassdoor to decide if RAC is right for you.